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    Return Policy

    1. General Return Policy

    At Droguerie de L'Union, your satisfaction is our top priority. We understand that sometimes products need to be returned, and we strive to make the process as smooth as possible.

    2. Eligibility for Returns

    • Prescription Medications: Due to regulatory and safety concerns, prescription medications are not eligible for return or exchange unless there is a manufacturer defect or an error in the order on our part.
    • Over-the-Counter (OTC) Products: Unopened and unused OTC products can be returned within 30 days of purchase with the original receipt.
    • Medical Devices and Supplies: Unopened and unused medical devices and supplies can be returned within 30 days of purchase with the original receipt.
    • Health and Wellness Products: Unopened and unused health and wellness products can be returned within 30 days of purchase with the original receipt.

    3. Return Process

    • Step 1: Contact our customer service team at [Customer Service Contact Information] to initiate a return. Please provide your order number and details of the product you wish to return.
    • Step 2: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send the product back to us.
    • Step 3: Pack the product securely, including all original packaging and any accessories, and ship it to the address provided by our customer service team.
    • Step 4: Once we receive and inspect the returned product, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method.

    4. Non-Returnable Items

    • Opened or used products (unless defective)
    • Products without original packaging or missing accessories
    • Items purchased more than 30 days ago
    • Prescription medications (unless there is a manufacturer defect or error in the order)

    5. Defective or Damaged Products

    If you receive a defective or damaged product, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the cost of return shipping.

    6. Exchanges

    Exchanges are processed in the same manner as returns. Please follow the return process steps to exchange a product.

    Privacy Policy

    1. Introduction

    Droguerie de L'Union is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

    2. Information We Collect

    • Personal Information: Name, address, email address, phone number, payment information, and any other information you provide when making a purchase or contacting customer service.
    • Health Information: Prescription details, health conditions, and other relevant medical information necessary to fulfill your orders.
    • Usage Information: Information about your interactions with our website, including IP address, browser type, and pages visited.

    3. How We Use Your Information

    • Order Fulfillment: To process and fulfill your orders, including sending order confirmations and shipping notifications.
    • Customer Service: To provide customer support and respond to your inquiries.
    • Personalization: To personalize your experience on our website and recommend products.
    • Marketing: To send promotional materials and updates, provided you have opted in to receive such communications.
    • Legal Compliance: To comply with legal and regulatory requirements.

    4. How We Share Your Information

    • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and shipping companies.
    • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

    5. Data Security

    We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

    6. Your Rights

    • Access: You have the right to access the personal information we hold about you.
    • Correction: You have the right to request correction of any inaccurate or incomplete information.
    • Deletion: You have the right to request deletion of your personal information, subject to certain legal obligations.
    • Opt-Out: You have the right to opt out of receiving marketing communications from us.

    7. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

    9. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at [Contact Information].

    Thank you for choosing Droguerie de L'Union. We are dedicated to providing you with high-quality pharmaceutical products and exceptional customer service.